Refunds & Returns Policy
Our Refunds & Returns Policy outlines the procedures and guidelines for returning products purchased from EatHot.com, operated by US Hot Sauce, Inc. This policy details your eligibility for returns, refunds, and exchanges, ensuring a transparent and customer-friendly process. By making a purchase on our website, you acknowledge and agree to the terms set forth in this policy.
Damaged Orders
- If your order arrives damaged, please contact us immediately at 800-505-9999, providing your invoice number.
- We will promptly send out a replacement order and arrange for the return of the damaged items at no additional cost to you.
30-Day Satisfaction Guarantee
- We unconditionally guarantee every item we sell.
- If you are not completely satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or exchange.
- To be eligible for a return or exchange, please provide us with a copy of your invoice or mention your order number.
Conditions for Returns and Exchanges
- Products must be returned in their original condition and packaging.
- We cannot offer a refund for products that have been opened. However, we are happy to provide an exchange for such items.
- For exchanges, the replacement product will be sent to you at no additional shipping cost.
How to Process a Return or Exchange
- Contact our customer service team at 800-505-9999 to initiate a return or exchange.
- Once your return is approved, we will provide instructions on how to send back the product.
- Pack the item securely, including the original packaging and the copy of the invoice or order number.
- Send the item to our designated return address. (Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.)
Refunds
- Upon receipt and inspection of the returned item, we will process your refund or exchange as requested.
- Refunds will be credited to the original method of payment.
- Please allow for a certain number of days for the refund to appear on your statement, depending on your card issuer’s policies.
Contact Information For any questions or concerns regarding our Refunds & Returns Policy, please contact us at 800-505-9999 or email support@eathot.com.
Policy Updates
- This Refunds & Returns Policy is subject to change at any time. Please review it periodically for any updates.
By making a purchase on EatHot.com, you acknowledge and agree to the terms set forth in this Refunds & Returns Policy.
Last Updated: 01/22/23