We are committed to ensuring the satisfaction of our customers. See the details of our Refunds & Returns Policy below.

 

Damaged Orders

• If your order arrives damaged, please contact us immediately at 800-505-9999, providing your invoice number.
• We will promptly send out a replacement order and arrange for the return of the damaged items at no additional cost to you.

30-Day Satisfaction Guarantee

• We unconditionally guarantee every item we sell.
• If you are not completely satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or exchange.
• To be eligible for a return or exchange, please provide us with a copy of your invoice or mention your order number.

Conditions for Returns and Exchanges

• Products must be returned in their original condition and packaging.
• We cannot offer a refund for products that have been opened. However, we are happy to provide an exchange for such items.
• For exchanges, the replacement product will be sent to you at no additional shipping cost.

How to Process a Return or Exchange

1. Contact our customer service team at 800-505-9999 to initiate a return or exchange.
2. Once your return is approved, we will provide instructions on how to send back the product.
3. Pack the item securely, including the original packaging and the copy of the invoice or order number.
4. Send the item to our designated return address. (Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.)

Refunds

• Upon receipt and inspection of the returned item, we will process your refund or exchange as requested.
• Refunds will be credited to the original method of payment.
• Please allow for a certain number of days for the refund to appear on your statement, depending on your card issuer’s policies.

Contact Information For any questions or concerns regarding our Refunds & Returns Policy, please contact us at 800-505-9999 or email support@eathot.com.

Policy Updates

• This Refunds & Returns Policy is subject to change at any time. Please review it periodically for any updates.

By making a purchase on EatHot.com, you acknowledge and agree to the terms set forth in this Refunds & Returns Policy.

Last Updated: 01/22/23